Q: How much time is needed to retrieve materials?
A: Delivery times vary and depend on what library is able to fill the request, where they are located, and how they ship. On average, photocopies are received within four (4) days and books are received within ten (10).
Q: What items cannot be requested through ILS?
A: Materials owned by the University of Hartford Libraries, whole volumes of periodicals, audio-visual items (videos, DVDs, and sound recordings), and textbooks for current semester classes cannot be requested through ILS.
Q: How many requests can I place at one time?
A: Please limit yourself to five (5) requests per day.
Q: Is there a way to find out if my request has been received and processed by the ILS office?
A: Log in to your ILLiad @ H account to check on the current status of any interlibrary loan request.
Q: Is there a charge for using ILS?
A: University Libraries does not charge patrons for placing requests and can get most items for free. Some libraries charge a fee for filling the request, and those charges are passed on to the user. We will notify you if we are unable to obtain an item for free so that you can then evaluate whether or not you would like to pay to get it through interlibrary loan.
Q: How will I know if a requested item has arrived and where do I go to get it?
A: You will be notified by email when an item can be picked up from the circulation desk at Mortensen Library or accessed through your ILLiad @ H account.
Q: How long can I use the material?
A: Due dates for books, dissertations, and scores are assigned by the lending libraries and usually range from two to four weeks. Due dates must be honored so that we are able to borrow from the same libraries in the future. Books returned late will be billed as lost items through the Bursar's Office.
Q: Can I renew materials I borrow through Interlibrary Loan?
A: Renewals are up to the discretion of the lending library. We will ask for one renewal per item provided that you ask us before the due date. Renewal requests can be made by calling 860.768.4364, by emailing ILS, or through your ILLiad @ H account.
